Privacy Policy

At Full Circle Food, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) and other South African laws.

1. What Information We Collect

When you shop with us, we may collect the following:

  • Full name and surname
  • Billing and delivery address
  • Email address and phone number
  • Order details and purchase history
  • Payment details (processed securely via Peach Payments — we never store your card details on our servers)

 

2. How We Use Your Information

We only use your personal information for:

  • Processing and delivering your orders
  • Communicating about your orders, returns, or customer support queries
  • Improving our products and services
  • Legal and accounting requirements

We do not sell, rent, or share your information with third parties for marketing purposes.

3. Who We Share Information With

We may share your details with trusted third parties strictly for business purposes, including:

  • Couriers and delivery providers (to deliver your order)
  • Payment processors (Peach Payments) (to process payments securely)
  • IT and hosting providers (to keep our website running securely)

All third parties are bound by confidentiality and data protection agreements.

4. Security of Your Information

Our website uses SSL encryption (look for the lock symbol in your browser) to secure your data.

Payments are processed through Peach Payments, which complies with PCI DSS (Payment Card Industry Data Security Standards).

We never store sensitive card details.

Only authorised staff have access to personal data.

5. Your Rights

Under POPIA, you may:

  • Request access to the personal information we hold about you
  • Ask us to update, correct, or delete your data
  • Object to the processing of your data
  • Withdraw consent for direct marketing

To exercise your rights, email us at hello@fullcirclefood.co.za.

6. Retention of Information

We keep your data only as long as necessary to provide services, comply with legal requirements, and resolve disputes.

7. Contact Us

For questions about this Privacy Policy, contact us:

Full Circle Food

Email: hello@fullcirclefood.co.za

Phone: 079 023 9615